Where the hell is Valley of Flowers article? Guess what I paid Tata Indicom Rs 11,449 for 6 Months for a 512 kbps prepaid broadband connection a couple of months ago and have been getting less than 1 kb speed to browse from the time we have gotten back from our vacation.

I have been using Tata Indicom Broadband at home for a year and a half now, I was extremely satisfied with the 256 kb package and decided to upgrade it. Here my friends are the start of all my problems.

From the second day of the upgrade, my connection went down, it has been fluctuating on and off and there have been numerous occasions where I have not been able to log on to the server.

I have repeatedly called and placed complains but the last call has pushed me to the edge.

Tata Indicom Customer Service

After waiting for 13 minutes, I get through the Billing department, to Jayesh. I tell him that I am unsatisfied with my connection and the reason why. I ask him to do me any of the following things -

Me: Convert my line back to 256 so I can then take another ISP’s connection to make sure I am always online.
Jayesh: No, it’s not possible to convert your line back to 256, you can buy a new 256 Package and use it.

Me: What happens to the existing Rs 7800 odd that’s left?
Jayesh: It will remain your account.

Me: What do I do with it?
Jayesh: You can use our value-added services with it like download movies etc.



Me: Can you please cancel my connection and provide me with a refund?
Jayesh: No we cannot do that.

Me: Jayesh how would you feel if you paid Rs 11,449 and not get what you asked for.
Jayesh: Sir, there is not even one complain notice on your account, how will the tech people help you if you don’t complain.

Me: I have complained on numerous occasions, why would I call you up wait for 13 minutes to talk to you if there’s no problem.
Jayesh: (In a extremely rude tone) But there is no complaint number on your account which means you have not complained, and the tech department will not be able to help you out if you do not complain.

Me: Jayesh there is no need of raising your voice.
Jayesh: Sir there is nothing I can do to help you.
Me: Please put me onto your manager maybe he can offer me a solution.
Jayesh: No I am not going to forward the call to my manager for this.

Me: But you aren’t helping me in any way?
Jayesh: (Screaming) I am transferring you to the Tech department who will help you.

Me: But……. (Transferred)

I was too frustrated to get involved in another conversation, I just asked the rep to take down my problem. She asked me to clear my cookies and browser cache, I told her that I'm quite computer literate and to please take down my complain and give me a number for slow browsing speeds. That’s what she did and assured me it would be done in 4 hours.

It’s been three days since then and a TATA guy came over the next day when I was at work, I co-ordinated with him over the phone, he said there’s something wrong with my connection. He first tested it and said that it works fine on his 64 kbps account, I gave him my username and password. He said there’s nothing wrong as it's working at 256 kbps, which I highly doubt.

I told him that I am on a 512 kbps, he said there’s something wrong with my line and would get back to me, I am still waiting, no news till now.

In short the Tata Indicom Broadband Customer Service Sucks

Biting more than they can Chew

Tata Indicom, the wait time for customer service for an existing customer is approximately 13 minutes, while the wait time for someone who wants to apply for a connection is less than 6 minutes.

Broadband in India

I have used numerous broadband providers and most of them suck unfortunately. Although Reliance Broadband has joined the ISP bandwagon to provide services cheaper and faster than TATA, would be the best bet.

Sorry but I had to let it out, our blog has been getting seriously affected with the service Tata has been providing us.

Resources:

Other People with Tata Broadband Problems